Already a customer?
Sign in to your account and, under “Need help?”, choose “Open a request”. It reaches our team together with your plan, your devices and your last payment, so you don't have to explain everything again.
What to include
- The email of your FortiSafe account.
- The device and system: for example, iPhone, Mac, Windows, Android or Fire TV.
- What you were doing and what happened.
- A screenshot of the error message, if there is one.
Subscribed through the App Store, Google Play or Amazon?
Those subscriptions are cancelled and refunded in the store itself, under its rules. For everything else, such as the connection, your devices and your account, contact us.
Other contacts
- Requests about your personal data: [email protected]
- Businesses and partners: [email protected]
- Reporting a security issue: Security and vulnerability reporting →