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FortiSafe Antivirus
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Terms of Sale — FortiSafe Antivirus

Version 1.0 · In effect since

1. 1. Who we are and what these terms are

FortiSafe Antivirus is offered by Tascom Global Network LLC, a company registered in the State of Florida, United States (No. L17000240494), at 13057 Gabor Ave, Orlando, FL 32827. These terms apply to subscriptions bought on fortisafe.net. By subscribing, you agree to them and to the FortiSafe Antivirus Privacy Policy.

If you subscribed through Google Play, billing, renewal, cancellation and refunds follow Google Play's rules.

2. 2. What FortiSafe Antivirus does

  • It is an app for Android 5.0 or later.
  • It compares your apps and files against databases of known-malware signatures. The comparison happens on the device itself, and the databases are updated every day.
  • To scan and protect, the app needs an active subscription.
  • When it finds a possible match, it shows the evidence: the file, the hash and the database date. You decide what to do: the app never removes anything on its own.

3. 3. What it does not do

  • It does not recognize new malware, or a known app that has been modified or repackaged.
  • It does not analyze app behavior and does not use heuristics.
  • It does not open compressed files and does not scan the Android/data and Android/obb folders.
  • It does not filter websites or links, and does not intercept other apps' traffic.
  • It is not available for iPhone, iPad or computers.
  • An alert is a possible match, not a certainty: false positives can happen. If you think it is a mistake, tap "Dispute this detection" on the alert; we reply within 5 business days.
  • No antivirus detects every threat. FortiSafe is an extra layer: keep Android and your apps up to date and install apps only from trusted sources.

4. 4. Your account

  • You must be 18 or older.
  • You sign in with a code sent to your email. Protect access to that email: whoever controls it controls the account.
  • The subscription covers 1 Android device at a time. You can switch devices whenever you want, with no limit on switches.
  • The account is personal and may not be resold.
  • If you have a paid FortiSafe VPN plan, the antivirus is already included and you do not need to buy it separately.

5. 5. Free trial, price and renewal

  • Before paying, you see the price, the period (monthly or yearly) and the currency.
  • 7-day free trial, once per account. You enter your card at the start, and nothing is charged during the trial. We email you when the trial starts, with the date and amount of the first charge and how to cancel.
  • If you do not cancel before the trial ends, the first charge is made on the day it ends, for the period you chose.
  • The subscription renews automatically for the same period and the same amount, on the same card, until you cancel. The renewal charge happens on the date the paid period ends.
  • For yearly subscriptions, we email you 30 to 40 days before the charge, with its date and how to cancel. If the law of the US state where you live requires a different notice period, we notify you within that period. For monthly subscriptions, we send a reminder once a year.
  • If a renewal charge is declined, we try again over the following days. If it is not paid, access ends at the end of the period already paid, and nothing else is charged.
  • If the price changes, we notify you at least 30 days before the charge at the new price and again 7 to 30 days before it, and you can cancel until the charge.
  • Billing is in US dollars (US$), by card, through Stripe. Your card's bank may charge taxes or fees and convert at its own rate; those amounts are the bank's, not ours. On the payment page, the processor may offer to pay in your local currency, with the conversion done by it: in that case, the amount shown before you confirm applies.
  • On your card statement, the charge appears as TASCOM GLOBAL NETWORK, the company that operates FortiSafe.

6. 6. Cancellation

You can cancel at any time, with no fee, in My account, on the antivirus page of the website. Renewal stops, and the app keeps working until the end of the period already paid. If you cancel during the trial, nothing is charged and the app works until the trial ends. If you change your mind before the end, you can turn renewal back on in the same place. Uninstalling the app does not cancel the subscription.

7. 7. Refunds

  • Within 7 days after each charge, you can ask for a full refund of it, from any country, by writing to [email protected] from your account email.
  • The money goes back to the same card, in US dollars, or in your local currency if you paid with the processor's conversion. It takes 5 to 10 business days to show on your card, depending on your bank.
  • With the refund, the subscription ends and the app stops scanning and protecting.
  • After those 7 days, we do not refund the current period, except for an incorrect or duplicate charge, or what the law of your country guarantees.

8. 8. Where the service is not available

To comply with sanctions and export-control laws, we do not sell the antivirus or issue licenses to anyone in Belarus, Cuba, Iran, North Korea, Russia, Syria, Crimea, Sevastopol, Donetsk and Luhansk. This list may change.

  • When you buy, register a device or request a license, we check your location by your IP address. If it is in one of these places, the request is refused.
  • After payment, we also check the billing address and the card's country. If they point to one of these places, access is not granted and the purchase stays "under review" until a person reviews it.
  • What happens to the amount paid follows section 7, unless the law requires otherwise.
  • If you think this is a mistake, write to [email protected].

9. 9. Acceptable use

You may not:

  • use the app to commit or facilitate crimes, fraud or scams;
  • resell the subscription or use it on more devices than allowed;
  • try to bypass the license or the device limit;
  • copy, extract or redistribute the signature databases.

10. 10. Suspension and termination

We may suspend or close the account for a serious breach of these terms or by legal order. Whenever possible and allowed, we notify you first and explain why. If we close the account without you having breached these terms, we refund the amount proportional to the unused period.

11. 11. Liability

We provide the service with professional care. To the extent permitted by law, our total liability for damages related to the app is limited to the amount you paid in the 12 months before the event. This limit does not apply to willful misconduct, gross negligence, or rights that the consumer protection law of your country does not allow to be restricted.

12. 12. App, databases and trademark

You receive a personal, non-exclusive, non-transferable license to use the app while the subscription is active. The trademark, software and website content belong to Tascom Global Network LLC or its licensors. The signature databases combine data from public sources, each under its own license, listed in the app under "Credits and licenses".

13. 13. Governing law and venue

These terms are governed by the laws of the State of Florida, United States.

If you are a consumer living in Brazil, the European Union or another country whose law grants rights that cannot be waived by contract, those rights still apply, including the right to sue the company in the courts where you live.

Before any dispute, write to [email protected]: most problems are solved with a conversation.

14. 14. Changes to these terms

If we change anything relevant, we email you at least 30 days before the change applies to you. A new version applies to new purchases from its publication. The version you accepted is recorded in your account.

15. 15. Contact