Security and vulnerability reporting

Found a security issue in FortiSafe? Write to [email protected]. We read every report and reply from the same address. There's no bug bounty programme.

Report an issue

How to report

What happens and where: the affected address, screen or app.
Steps to reproduce it.
The impact you observed.
A way to reach you so we can follow up.

You can write in English, Portuguese or Spanish.

Rules for testing

Only use your own account.
Don't access, change or delete other people's data. If you come across someone's data, stop and tell us.
No denial-of-service attacks or load testing.
No social engineering, phishing or contacting customers and staff.
No intrusive testing of the VPN servers: they're run by an infrastructure partner, and we can't authorise testing on their systems.
Allow time for a fix before disclosing the issue.

Having this channel and a security.txt file isn't, on its own, permission to test.

What already protects your account

Passwordless sign-in: a 6-digit code sent by email, valid for 10 minutes, with up to 5 attempts and at most 5 codes per hour.
The code and the session token are stored only as hashes: a database leak doesn't turn into access.
On the web, the session lives in an HttpOnly, Secure, SameSite=Lax cookie and lasts up to 90 days.
The VPN tunnel uses WireGuard.
What we log, and for how long, is published on our What we log page.

What we don't have yet

A bug bounty programme.
A PGP key for encrypted reports.
A published independent audit.

security.txt

The contact is also in /.well-known/security.txt, following RFC 9116, here and on api.fortisafe.net. /.well-known/security.txt